Technical Support Agreement Pdf
IMPORTANT: THIS TECHNICAL SUPPORT AGREEMENT IS AN ADVANTAGEOUS LEGAL CONTRACT BETWEEN YOU (EITHER AN INDIVIDUAL OR, IF YOU WERE ACQUIRED OR ACQUIRED FOR A COMPANY OR FOR ANOTHER COMPANY, A COMPANY) AND CPANEL. READ IT CAREFULLY. IT CONTAINS, AMONG OTHER THINGS, NOTICES OF TERMINATION AND WARRANTY AS WELL AS EXCLUSIONS OF LIABILITY. BY CLICKING THE “I AGREE” BUTTON AND USING THE SERVICES, YOU AGREE TO THE TERMS OF THIS TECHNICAL SUPPORT AGREEMENT. IF YOU DO NOT AGREE TO BE SUBJECT TO THESE TERMS, YOU MAY NOT USE THE SERVICES. 1. Definitions. 1.1 “Agreement” means this Technical Assistance Agreement. 1.2 “Governing Law”: applicable laws, laws, regulations, regulations or judicial decisions, international, federal, state or local.
1.3 “Beta Version” means any version of the Software that cPanel has authorized to test, as defined by cPanel in its own discretion, including versions of the Software referred to as “BETA” or “EDGE” by cPanel. 1.4 “Free assistance” has the importance indicated in point 2.6.2 (Authorisation to file incidents). 1.5 “cPanel” means cPanel, L.L.C. 1.6 “cPanel Customer Portal”, cPanel`s incident tracking and tracking system or a tracking system that designates cPanel from time to time and is currently available under tickets.cpanel.net, or another URL that cPanel means from time to time. 1.7 “cPanel Direct Licensee” means a natural or legal person who is not a cPanel partner or cPanel distributor and who has obtained one or more licenses for the software directly from cPanel. 1.8 “cPanel distributor” means a cPanel partner who has fulfilled the conditions set by cPanel to become a cPanel distributor. 1.9 “cPanel Partner” means a cPanel Partner that has entered into a valid and existing NOC Partnership Agreement with cPanel. 1.10 “Effective Date” is of the importance stated in the Support Price Agreement. 1.11 “Enterprise Support” has the meaning indicated in point 2.6.2 (Authorization to file incidents). 1.12 “EULA” means the license agreement applicable to the end user for the Software, including but not limited to the EULA cPanel Compass or euLA cPanel/WHM.
1.13 “Incident” means a request for assistance from you in resolving a single technical problem with the Software. cPanel makes the final decision on what constitutes an “incident” at its discretion. 1.14 “intellectual property rights” means rights in trade secrets, intellectual property rights, intellectual property rights, intellectual property rights, intellectual property rights, copyrights, patents, trademarks (and the goodwill they represent) and similar rights of any kind under the legislation in force, including all applications and registrations of any of these entries. 1.15 “Licensed Server” or “Licensed Server” has the meaning set out in the ITA. 1.16 “normal business hours” means (a) twenty-four hours a day, seven days a week in the event of technical assistance incidents; and (b) from 7 a.m.m until 7.m:00 p.m. Eastern Time on business days and except holidays for billing incidents. cPanel may change the definition of normal business hours from time to time by announcing such a change on its website. 1.17 “priority aid” means the services provided by cPanel to natural or legal persons who have acquired priority support from cPanel. 1.18 “planned service outage” means a period specified by cPanel during which cPanel does not provide the Services. 1.19 “Services” means the technical support services provided by cPanel in connection with this Agreement, whether such services are provided by email, telephone support, cPanel website (including, but not limited to, the cPanel Customer Portal, documentation, frequently asked questions or discussion forums on the Website) or otherwise. 1.20 “Software” means the cPanel software program(s) for which you are seeking the Services and related documentation, source code, object code, updates, user interfaces (including, but not limited to, web-based interfaces), printed materials, and online or electronic documentation, excluding third party components.
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